Email Xray 2.6.0

Email Xray is the safe, quick, and easy way to get an inside look at your Outlook email. Spot & report phishing attempts with just a few clicks. View email as safe text, see message headers and source code, see and save all attachments. Search, print, or copy any view. Outlook add-in works with internet email, MS Exchange email, and MS Exchange Public Folders. Special features for easy network installation, registration, and feature control.

See also: Outlook, Exchange, add-in, plugin, anti-phishing, phishing, identity theft, security, protect, report, help desk, support

ProvideSupport: Live Chat for Website 3.2.4

Website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, SSL encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.

See also: live customer support, live help desk application, helpdesk, livesupport, livehelp, livechat, live assistance, live support live help chat software, live chat software, customer service software, visitor monitoring, website, web site, push web pages

Alchemy Network Inventory 6.2

Network Administrators use this tool to inventory computers in the corporate networks for the software and hardware configuration, generate software licenses reports, etc. The program does not require the client module to be installed on each individual workstation, but can be configured to inventory all network computers by only copying the files to a single shared folder on a file server.

See also: asset management, software license compliance, help desk software, help desk, network management, cost of ownership, data mining, inventory tracker, hardware inventory, software inventory, network information, software distribution, asset tracking

Anyplace Control 2.12

"Anyplace Control" is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. You will even be able to transfer data between computers. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location.

See also: vpn, administration remote secure, anyplace control, vnc, remote desktop, helpdesk, help desk, pcanywhere, terminal server, remote access, remote computer, remote control, remote screen, remote control internet, access remote desktop, remote networking, data transfer, data exchange, transfering

Network Management Suite 6.1

Complete network management solution containing two must applications for the network administrators. The first component, Alchemy Network Monitor, monitors servers in your corporate network and alerts the Network Administrator in the case of the network failures. The second component, Alchemy Network Inventory, makes the complete network inventory and provides the Network Administrator with the detailed assets report.

See also: Hardware Audits, software inventory, lan management software, inventory control software, inventory tracking software, inventory software, inventory, pc auditing software, asset management, inventory management software, Software Inventory, Networking Tools, LAN Management, Network Inventory, audit pc software, inventory tracking software, remote network management software, inventory asset tracking, lan inventory management software, network asset management, pc audit software, software audit, pc inventory tracking, pc inventory software, pc inventory tools, lan inventory software, hardware auditing software, audit software, software audit, lan management software, pc software audit, hardware tracking, inventory programs, network auditing programs, software distribution, license tracking, software audit programs, network information, software license compliance, help desk, help desk software, network management, cost of ownership, pc inventory, asset tracking, data mining, hardware inventory, inventory tracker, lan inventory, network software inventory, inventory software, inventory control software, pc inventory software, Networking tools, Tracking Licenses, Registry Scanning

MailCOPA Email Software 8.01

MailCOPA, simply the best email software available. It is the most powerful out-of-the-box email software you can purchase to date. Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-user and multi-machine capable allowing you to share email between users. In addition to being a great help to small and medium sized businesses, MailCOPA also has some great features for home users.

See also: email software, help desk software, email client, email program, MailCOPA, InterVations

SkyFex Remote Assistant 1.0

SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.

See also: remote desktop control, pcanywhere, online collaboration, help desk, helpdesk software, desktop sharing, customer support, remote assistance, remote support, remote control, remote solution, remote support software, remote access, desktopstreaming, r

Password Recovery Console 2.52.050505

The Password Recovery Console is a web-based application that enables the delegation of password recovery privileges. The Password Recovery Console interface can be accessed from any networked system, and can be configured to allow specific users in your enterprise to recover the password of any or all accounts that have been set and stored by User Manager Pro and/or Random Password Manager. The Password Recovery Console offers granular control.

See also: 2000, XP, LANICU, HIPAA, SOX, Security, Management, Pwdump, Passwords, Hash, Migration, AD, SAM, single sign on, forgot password, Common Credentials, Password Reset, Help Desk, NT, 2003, Windows, Microsoft

Radix 3.3

Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even at home.

See also: CRM, Expense Tracking, Appointment Scheduling, Contact Management, Time Tracking, Knowledge Base, Help Desk, Client Invoicing, PIM

DataTrack System 2.0.6479.3

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

See also: trouble ticket, issue tracking, customer support, work order management, call center, help desk software, support management, defect tracking, helpdesk, helpdesk software

Call Centre 1.0.2

Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive.

See also: help desk support software, desk support software, support desk software, help desk application, help desk, service desk, help desk software, software help desk

BridgeTrak Help Desk Software 7.0 Build 153

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive.

See also: software, help desk software, help, desk, software, trouble, ticket, bug, software, tracking

Been There Done That 8.2

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. The latest version adds a number of interface changes and allows for output of reports to PDF files for emailing as attachments.

See also: customer support, IT help desk, help desk, computer inventory

AutoFAQ Addin 1.0

Knowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!

See also: help desk, knowledgebase, knowledge base, helpdesk, help-desk

Akeni Help Desk Assistant Enterprise IM 1.0

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software.

See also: email, notification, conference, chat, web chat, instant messaging, live sales, business im, corporate im, enterprise im, help desk, live support, live help, server, network, akeni

AccessAble Help Desk Pro Edition 2.55

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

See also: help desk, computer inventory, web enabled help desk, support requests, customer support

ManageEngine ServiceDesk Plus 4.1

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

See also: Contract Management, SLA Management, Helpdesk Software, Trouble Ticketing, Asset Management, Service Desk, Help Desk, Purchase Order Management, Knowledge Base

MGCS 2005

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..

See also: web based support, Generic customer support, help desk, pocket pc

NetPoint 1.0

Simplified, agentless, web-based network inventory software for the enterprise. Designed for Windows system administrators, NetPoint is equipped with automated system discovery, tracks 550+ properties for 17 hardware and software components, and can be deployed in a matter of minutes. Here are a few components NetPoint tracks that have been installed or uninstalled: BIOS, Disk Drive, Memory, Operating System, Processor, Program, and much more.

See also: network management, network inventory, network audit, inventory control software, help desk, hardware inventory, asset management, PC audit, PC inventory, software inventory, software audit

Problem Solved 4.6

Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.

See also: customer support, Web enabled help desk, Help Desk, inventory