Help Desk Outsourcing Metrics 1.1

This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to trac

See also: Help Desk Outsourcing, Business process outsourcing, help desk

Network Management Suite 6.1

Complete network management solution containing two must applications for the network administrators. The first component, Alchemy Network Monitor, monitors servers in your corporate network and alerts the Network Administrator in the case of the network failures. The second component, Alchemy Network Inventory, makes the complete network inventory and provides the Network Administrator with the detailed assets report.

See also: Hardware Audits, software inventory, lan management software, inventory control software, inventory tracking software, inventory software, inventory, pc auditing software, asset management, inventory management software, Software Inventory, Networking Tools, LAN Management, Network Inventory, audit pc software, inventory tracking software, remote network management software, inventory asset tracking, lan inventory management software, network asset management, pc audit software, software audit, pc inventory tracking, pc inventory software, pc inventory tools, lan inventory software, hardware auditing software, audit software, software audit, lan management software, pc software audit, hardware tracking, inventory programs, network auditing programs, software distribution, license tracking, software audit programs, network information, software license compliance, help desk, help desk software, network management, cost of ownership, pc inventory, asset tracking, data mining, hardware inventory, inventory tracker, lan inventory, network software inventory, inventory software, inventory control software, pc inventory software, Networking tools, Tracking Licenses, Registry Scanning

MailCOPA Email Software 8.01

MailCOPA, simply the best email software available. It is the most powerful out-of-the-box email software you can purchase to date. Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-user and multi-machine capable allowing you to share email between users. In addition to being a great help to small and medium sized businesses, MailCOPA also has some great features for home users.

See also: email software, help desk software, email client, email program, MailCOPA, InterVations

SkyFex Remote Assistant 1.0

SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.

See also: remote desktop control, pcanywhere, online collaboration, help desk, helpdesk software, desktop sharing, customer support, remote assistance, remote support, remote control, remote solution, remote support software, remote access, desktopstreaming, r

Password Recovery Console 2.52.050505

The Password Recovery Console is a web-based application that enables the delegation of password recovery privileges. The Password Recovery Console interface can be accessed from any networked system, and can be configured to allow specific users in your enterprise to recover the password of any or all accounts that have been set and stored by User Manager Pro and/or Random Password Manager. The Password Recovery Console offers granular control.

See also: 2000, XP, LANICU, HIPAA, SOX, Security, Management, Pwdump, Passwords, Hash, Migration, AD, SAM, single sign on, forgot password, Common Credentials, Password Reset, Help Desk, NT, 2003, Windows, Microsoft

Radix 3.3

Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even at home.

See also: CRM, Expense Tracking, Appointment Scheduling, Contact Management, Time Tracking, Knowledge Base, Help Desk, Client Invoicing, PIM

DataTrack System 2.0.6479.3

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

See also: trouble ticket, issue tracking, customer support, work order management, call center, help desk software, support management, defect tracking, helpdesk, helpdesk software

Request Tracker 3.1

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

See also: resource management, customer resource management, customer relations management, KMS, CRM, workorder database, helpdesk, call center, help desk, customer service, service report, work order, time management, time

SRM Help Desk 2005 1.0

A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges.

See also: CRM, Customer Support, Help Desk, IT Help Desk

VersaSRS Help Desk 3.2.2

versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end.

See also: Support, Self Help, Issue Tracking, Contact Centre, Call Centre, browser based, thin client, web based, Service, Issue, Incident, Service Request, Help Desk, Case Management, Issue Management, CRM

Whaddidoo Trouble Tracker 1.01

Whaddidoo was created to provide a painless user interface to a knowledgebase. As you enter your current problem, our powerful embedded VectorSpace DataBase (VSDB) finds related problems and solutions. Simple fast, and ready to go... exactly what you need. Just enter the text of the problem, and the text of the solution. When you run into a problem again, you'll have the solution at your fingertips.

See also: assist, technical, search, tech support, help desk, vectorspace, knowledgebase, recurring problems

TeamWork 1.00

TeamWork č un sistema per gestire i progetti di sviluppo software, il lavoro di gruppo, ed i rapporti con i clienti, in modo facile e veloce. Con TeamWork potete pianificare le nuove release, documentare i requisiti, coordinare le attivitā dei membri del team, tenere traccia dei difetti rilevati e delle correzioni, controllare le modifiche, monitorare i rischi, fornire supporto tecnico e commerciale ai clienti, e altro ancora.

See also: teamwork gestione progetti groupware bug tracking project management help desk cm

Random Password Manager Enterprise Ed. 1.19.050623

Password randomization of your common accounts on all your systems. Web based interface allows your Help Desk to get the current password in effect for each system. SQL Server based solution.

See also: 2000, XP, LANICU, HIPAA, SOX, Security, Management, Pwdump, Passwords, Hash, Migration, AD, SAM, single sign on, forgot password, Common Credentials, Password Reset, Help Desk, SQL Server, NT, 2003, Windows, Microsoft

Account Reset Console 2.50.050403

The Account Reset Console provides your Help Desk with a fully audited and delegated way to reset your domain account passwords/account flags via any web browser. One of the most common requests to your help desk is from users that have forgotten their passwords and need them reset. Organizations need a simple, yet secure way to perform this common activity while complying with the control and auditing requirements of Sarbanes-Oxley, SEC...

See also: XP, LANICU, HIPAA, SOX, Security, Management, Pwdump, Passwords, Hash, Migration, AD, SAM, single sign on, forgot password, Locked out password, Password Reset, Help Desk, 2000, NT, 2003, Windows, Microsoft

ComputerExpert 2005 1.0

ComputerExpert 2005 is a Online Immediate Q/A software committed to offering computer help and tutorials. whether you are novice or veteran, while using computer you will meet all kinds of questions , you can post your question at ComputerExpert 2005 and get immediate answers. Our mission is to create an international network of computer troubleshooters service experts who will provide friendly, in time, online service.

See also: tutorials, Q/A software, help, offshore outsourcing

Anyplace-control 3.2

Anyplace Control provides a secure way for network administrator to access and control network PC remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. User's part of software can be installed remotely, without the need to visit users' PCs individually; automatically configures Windows XP firewall. It makes our software very effective for remote support.

See also: anyplace control, vnc, remote desktop, file transfer, helpdesk, help desk, pcanywhere, terminal server, remote access, remote computer, remote control, remote screen, remote control internet, access remote desktop, remote networking, administration remote secure, vpn, data transfer, data exchange, transfering

Help Desk for IIS 2.0

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

See also: web-based help desk, web based, web-based, helpdesk, help desk, support desk, web-based helpdesk

GlassNet 1.0

GlassNet is a network monitoring solution, design to ease the job of the network administrator. Providing real time monitoring at the service level is an efficient tool to stay on top of the network problems. Glass Net offers the possibility to monitor several different types of devices, such as computer, network servers, routers, switches ip-phones, ip cameras.

See also: Network, Monitoring, Servcices, Alarms, Help, Desk, Operations

Radmin Remote Control 3.0

Radmin is fast and secure remote control and remote access software that enables you to work on a remote computer as if you were sitting right in front of it and access it from multiple places. Radmin includes Windows Vista support, file transfer, multi-user text and voice chats, Windows security, Kerberos authentication, 256-bit AES encryption, telnet access, multiple monitors support and unique DirectScreenTransfer technology.

See also: remote, control, access, administrator, software, computer, help desk, network, remotely, support, vnc, windows, tool, system, solution, server, security, secure, radmin, program, pc, management, fast, desktop, client, administration

Magic Calendar Maker 2.7

Magic Calendar Maker is a very easy-to-use utility for creating and printing calendars for one month. The user only has to select the month and year for which he or she wants the calendar. The starting day of a week can also be chosen (Sunday or Monday). Weekends can be colored in different color. All the rest is done by the program automatically! The output is a HTML or PDF calendar that can be printed out from a web browser or Adobe Reader.

See also: calendar, create, make, print, easy, month, year, magic, project, one, page, desk, download, winfiles, best, super, utility, utilities, great, help, helpful, computer, windows, pdf, html, application, tool, tools, creator