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Help Desk Software Reviews 1.0
To help provide that service in your own business, you have to make an educated guess when choosing a Help Desk Software solution in order to deal with any potential issues that may arise in your employees and your customers' working environment in the best possible way.
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Network Management Suite 6.1
Complete network management solution containing two must applications for the network administrators. The first component, Alchemy Network Monitor, monitors servers in your corporate network and alerts the Network Administrator in the case of the network failures. The second component, Alchemy Network Inventory, makes the complete network inventory and provides the Network Administrator with the detailed assets report.
See also: Hardware Audits, software inventory, lan management software, inventory control software, inventory tracking software, inventory software, inventory, pc auditing software, asset management, inventory management software, Software Inventory, Networking Tools, LAN Management, Network Inventory, audit pc software, inventory tracking software, remote network management software, inventory asset tracking, lan inventory management software, network asset management, pc audit software, software audit, pc inventory tracking, pc inventory software, pc inventory tools, lan inventory software, hardware auditing software, audit software, software audit, lan management software, pc software audit, hardware tracking, inventory programs, network auditing programs, software distribution, license tracking, software audit programs, network information, software license compliance, help desk, help desk software, network management, cost of ownership, pc inventory, asset tracking, data mining, hardware inventory, inventory tracker, lan inventory, network software inventory, inventory software, inventory control software, pc inventory software, Networking tools, Tracking Licenses, Registry Scanning
MailCOPA Email Software 8.01
MailCOPA, simply the best email software available. It is the most powerful out-of-the-box email software you can purchase to date. Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-user and multi-machine capable allowing you to share email between users. In addition to being a great help to small and medium sized businesses, MailCOPA also has some great features for home users.
See also: email software, help desk software, email client, email program, MailCOPA, InterVations
SkyFex Remote Assistant 1.0
SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time.
This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.
See also: remote desktop control, pcanywhere, online collaboration, help desk, helpdesk software, desktop sharing, customer support, remote assistance, remote support, remote control, remote solution, remote support software, remote access, desktopstreaming
Request Tracker 3.1
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
See also: resource management, customer resource management, customer relations management, KMS, CRM, workorder database, helpdesk, call center, help desk, customer service, service report, work order, time management, time
SRM Help Desk 2005 1.0
A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges.
See also: CRM, Customer Support, Help Desk, IT Help Desk
VersaSRS Help Desk 3.2.2
versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end.
See also: Support, Self Help, Issue Tracking, Contact Centre, Call Centre, browser based, thin client, web based, Service, Issue, Incident, Service Request, Help Desk, Case Management, Issue Management, CRM
Help Desk for IIS 2.0
Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.
See also: web-based help desk, web based, web-based, helpdesk, help desk, support desk, web-based helpdesk
Magic Calendar Maker 2.7
Magic Calendar Maker is a very easy-to-use utility for creating and printing calendars for one month. The user only has to select the month and year for which he or she wants the calendar. The starting day of a week can also be chosen (Sunday or Monday). Weekends can be colored in different color. All the rest is done by the program automatically! The output is a HTML or PDF calendar that can be printed out from a web browser or Adobe Reader.
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WizAdvisor Professional Advisor 3.0
Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.
See also: Sales Assistant, Recommender, Guided Selling, Guided Shopping, Online-Marketing, e-Marketing, CPO, Retail, Manufacturer, Sales Promotion, one to one marketing Product finder, selection tool, market research, help desk, knowledge management, comparison
Skymol Communicator Live Chat Software 1.0
Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Text Chat. On-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a web site visitor. Included voice mail.
See also: live chat, customer support, live help, online sales, live support, help desk, helpdesk software, CRM, call center, voice, video, web based, voice mail, video mail
ManageEngine ServiceDesk Plus 7.5
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
See also: Help Desk, ITIL help desk, ITIL, Service Desk, Asset Management, Trouble Ticketing, Helpdesk Software, SLA Management, Contract Management, Purchase Order Management, Knowledge Base, Inventory Management
Trouble Ticket Tracker 2.0
Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management
See also: web based help desk, help desk software, trouble ticket tracker, issue ticket tracker, trouble ticket sofware
JiJiTechnologies Password Reset 3.1.2
JiJiTechnologies Password Reset is a web based system that allows users to reset their password. It supports Help Desk Delegation. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.
Supports Password Reset/Unlock account/Change Password through web.
See also: Password Reset, Web Based Password Reset, Help desk password reset, Password reset self service
eAssistance Pro 1.0
Software is highly customizable and can be used to meet needs of all verticals and individuals. It is not the GUI of the software that is customizable, even features can be customized. The software has customizable visitor top up messenger, customizable chat button, customizable chat invitation window, and customizable survey questions, and also customizable Operator Console.
See also: live chat software, help desk software, online web chat, windows live chat, livehelp, livesupport, website chat, support live, online chat software, ive help desk, live chat app, open source live support, live support chat software
eAssistance Pro 1.1
eAssistance Pro is a complete solution for experiencing advanced collaborative chat services and in-depth visitor monitoring aids. Get engaged in meaningful chat sessions with your website visitors and provide instant assistance. Gain valuable visitor information and take proactive measures to increase sales. Provide customer service and technical assistance with a one-click option for your visitors. Try eAssistance Pro and weigh its potential.
See also: live chat software, help desk software, online web chat, windows live chat, livehelp, livesupport, website chat, support live, online chat software, live help desk, live chat app, open source live support, live support chat software
Live Help Tool 1.1
eAssistance Pro ? a Live Help Tool allows multiple Live Chat sessions with website visitors, easy file transfer and canned responses alongwith the translation. The utility facilitates real-time and web-based visitor monitoring and security filtering. Available at reasonable and competitive prices, the software allows website operators in getting connected with website visitors in real-time with minimum efforts and maximum security.
See also: live help tool, live chat software, help desk software, online web chat, windows live chat, livehelp, livesupport, website chat, support live, live help desk, live support chat software
Live Chat Support Tool 1.2
Live chat support software offers an efficient way of managing online customer queries on the business website. It integrates three types of users i.e., Admin, Operator and Visitor on a website. eAssistance Pro offers two types of consoles for the operator i.e., Web based and Standalone. It can be accessed even from pocket friendly gadgets such as mobiles, iPads and iPhones
See also: live chat software, live chat support tool, live chat support, live chat, online live chat, live help desk, help desk software, online web chat, support live
Live Support Chat Software 1.2
eAssistance Pro offer web based chat services on the company website. It can be used from both desktop and mobile web browsers such as internet explorer, firefox mobile, opera mini and google chrome. Live support chat software also access visitor?s traffic on a website and help business organizations in devising new strategies to attract more visitors on their websites
See also: live chat software, live support chat software, live help desk, support live, windows live chat, live chat app, online chat, live support chat software
Web Chat Software 1.2
eAssistance Pro allows a company to provide instant support to customers through live chats. It can be accessed with several web browsers such as Firefox, internet explorer, Google Chrome, Android and Opera Mini. Web chat software offers quick and highly secured chat sessions on the website. It send incoming chat notifications to a web operator in his/her chat account.
See also: web chat software, website chat software, web site chat software, website chat, support live, online chat software, live help desk, live chat app, open source live support