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ProvideSupport: Live Chat for Website 3.2.4
Website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, SSL encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.
See also: live customer support, live help desk application, helpdesk, livesupport, livehelp, livechat, live assistance, live support live help chat software, live chat software, customer service software, visitor monitoring, website, web site, push web pages
Anyplace Control 2.12
"Anyplace Control" is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. You will even be able to transfer data between computers. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location.
See also: vpn, administration remote secure, anyplace control, vnc, remote desktop, helpdesk, help desk, pcanywhere, terminal server, remote access, remote computer, remote control, remote screen, remote control internet, access remote desktop, remote networking, data transfer, data exchange, transfering
SkyFex Remote Assistant 1.0
SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time.
This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.
See also: remote desktop control, pcanywhere, online collaboration, help desk, helpdesk software, desktop sharing, customer support, remote assistance, remote support, remote control, remote solution, remote support software, remote access, desktopstreaming, r
DataTrack System 2.0.6479.3
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
See also: trouble ticket, issue tracking, customer support, work order management, call center, help desk software, support management, defect tracking, helpdesk, helpdesk software
Commit CRM 3.5
Commit CRM - Complete Software Solution for IT/Computer Services Companies.
Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed specifically for computer services providers who -
* Provide maintenance services
* Handle customer support calls and on-site visits
* Sell hardware and off-the-shelf software
* Bill customers for labor, expenses and products
Satisfy Customers, Increase Productivity
See also: small business CRM, ticketing system, helpdesk, support software, service software, time billing, CRM software, tech support software, IT services, computer services, computer service software, service management, customer support, dispatch software
ManageEngine ServiceDesk Plus 4.1
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
See also: Contract Management, SLA Management, Helpdesk Software, Trouble Ticketing, Asset Management, Service Desk, Help Desk, Purchase Order Management, Knowledge Base
Request Tracker 3.1
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
See also: resource management, customer resource management, customer relations management, KMS, CRM, workorder database, helpdesk, call center, help desk, customer service, service report, work order, time management, time
Boldcenter Operator Client .NET 4.13
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
See also: web statistics, web stats, ticket, helpdesk, help desk, email manager, email management, email, contact manager, contacts, contact, chat, live support, live help, live chat, sales, support, webmaster, customers, customer, crm, software, web log, web logs, hit counter
ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales.
See also: real time chat, chat, live customer support, help desk software, helpdesk, livechat, livesupport, screentalker, IM, instant message
ASP.NET Chat Pro 3.2
Full featured, totally customizable, highly optimized chat with no page refreshes. Private and moderated rooms. Private messages, Ignore, Kick, Ban from room or site by name or IP address. Abusive words, flooding control. Hyperlink aware. Comes with "Classic Chat" and "Support Helpdesk" skins. Translatable via resource files. Comprehensive admin interface. Xcopy deployment. Pure ASP.NET & DHTML - no Java Applets or ActiveX. Source code available.
See also: hyperlink aware, flooding, curse words, abusive words, ban, kick, ignore, whisper, private message, moderated room, private room, helpdesk, source code, no flicker, no refresh, no page refresh, ASP.NET, chat, customize, XCOPY deployment, DHTML, javas
Remote Administrator 2.2
Remote Administrator (Radmin) is a secure remote control software that
enables you to work on a remote computer as if you were sitting in front
of it. This program is the ideal remote access solution. You can access the
same computer from multiple places and use advanced file transfer,
remote shutdown, Telnet, OS-integrated NT security system support, etc.
Radmin outperforms all other remote controls in speed,
reliability and security.
See also: remote support, remote access, remote administrator, radmin, remote control software, help desk, network management, helpdesk, remote control, remote administration, pc anywhere, netop, timbuktu, vnc, pcanywhere
Atelier Web Remote Commander 5.58
Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation. With AWRC you have the knowledge and capabilities to do virtually anything on the remote computer.
See also: ports finder, memory viewer, upload, download, unzip, zip, hash, password, kill, helpdesk, power-off, reboot, shutdown, execution, pcanywhere, audit, control, remote, hardware device
Windows network management & help desk tool with many features such as:
-Wake On LAN (WOL)
-Reporting on hardware and Software
-Standalone or Server mode
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools
See also: registry editor, network admin, network management, Registry, shutdown, WOL, WMI, helpdesk, help desk, remote control, systems management, inventory, reporting
DNA Helpdesk 2
Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets. Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Req
See also: helpdesk software, netsupport, DNA, web based, helpdesk, active directory
Help Desk for IIS 2.0
Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.
See also: web-based help desk, web based, web-based, helpdesk, help desk, support desk, web-based helpdesk
IT Manager Helpdesk 2.0
The IT Manager? was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments
See also: Software, Hardware, Inventory, History, Security, Tasks, Vendor, Location, Staff, Hardware, Helpdesk
UserMonitor for Classroom or Computer Lab 1.7
Ideal for teachers, instructors or administrators. UserMonitor is brilliant for the lesson as well as trainings at the computer! Instructors can transfer their display screen to all pupil computers screens or blank student screens to demonstrate something. UserMonitor shows you what other network computer users see on their display screen (screen, program list) and detect unauthorized software. Write messages or close unwanted programs.
See also: stealth, Helpdesk, monitoring, pupil, VNC, elearning, e-learning, CTS, Computer Training System, CBT, Computer Based Training, rc, Remote Control, VNC, classroom, class, teacher, students, school, network activity, screenshot, log, monitor, eye, spy, track, time, realtime
AutoFAQ Addin 1.0
Knowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!
See also: help desk, knowledgebase, knowledge base, helpdesk, help-desk
NetSupport Manager - PC Remote Control 9.0.0
Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software. Supports mobile users effortlesly and also remote sites and servers. Provides speedy, secure remote PC access, remote deployment, a hardware and software inventory, centralised management, file transfer, remote helpdesk, support for Pocket PC and Linux, a new whiteboard feature and record and replay.
See also: PC remote control software, asset management, secure remote desktop access, remote helpdesk, pocket pc, dynamic inventory, remote file transfers, mobile computing, system monitoring, LAN, WAN, remote deployment, linux
Anyplace Control provides a secure way for network administrator to access and control network PC remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. User's part of software can be installed remotely, without the need to visit users' PCs individually; automatically configures Windows XP firewall. It makes our software very effective for remote support.
See also: anyplace control, vnc, remote desktop, file transfer, helpdesk, help desk, pcanywhere, terminal server, remote access, remote computer, remote control, remote screen, remote control internet, access remote desktop, remote networking, administration remote secure, vpn, data transfer, data exchange, transfering