VersaSRS Help Desk 3.2.2

versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end.

See also: Support, Self Help, Issue Tracking, Contact Centre, Call Centre, browser based, thin client, web based, Service, Issue, Incident, Service Request, Help Desk, Case Management, Issue Management, CRM

AlertMobile Pro 4.0.2

AlertMobile is a special software for computer security incidents response. It monitors all attempts of unauthorized computer activity, sends SMS alerts to mobile device, receives and handles response commands. AlertMobile can be used by security administrators for control of the corporate security policy, by parents for monitoring of their children computer activity, or by anyone else.

See also: mobile, monitoring, alert, security, computer, incident, sms, email

IMS 2.0

IMS is a bug-tracking system. The main advantages of the system are: Extendible and adaptible basic function to the requirements of any process; Security features and control of function and data access by product and role; Extensible and adaptable report generation system; Flexible system of indicators to track and manage requirements; E-mail notification system with filtering capabilities; Comprehensive administrative functions.

See also: Web Based, Incident Management System, Bugtracker

Teachers Journal 2005 2005

TJ 2005 has been redesigned to make the process of documenting student behavior quick and easy. The updated report wizards allow the teacher or administator to quickly create reports and sort by student name, class name incident type and more. These reports can also be saved in PDF format for emailing as an attachment. Also, a button has been added to instantly create a Microsoft Excel formatted spreadsheet for any and all incidents.

See also: incident tracking., student behavior, Teachers journal

FactotumNOW IT Management Repository 3.41

The program helps IT departments with change, incident, purchase, asset and dependency management by integrating into existing availability monitoring (HP SIM and GFI NSM) and monitoring availability itself. Generates disk growth prognostics, close customer interaction through e-mail and a web frontend, knowledge base (that assists during incident management), and asset management (based on data collection of Active Directory, WSUS, and more.

See also: IT, Management, System, data, consolidation, WSUS, HP, SIM, GFI, NSM, GFI, NSS, Helpdesk, Incident, Change, Dependency, Purchase, Request, Management, Mailbox, Storage, Emailaddresses, Active, Directory, Systems, Availability, Monitoring, Asset, Management