Livechat ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It doesn?t require any install on customer?s side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called Livechat Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that's where the similarity to popular free Instant messengers ends. Business communicator is a secure channel, all data is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow. Internal communication costs decrease, because your employees do not have to use phone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to improve online services, customer support and increase sales.
See also: livechat, live chat, live help, live support, contactcenter, contact center, communicator, livehelp, helpdesk, help desk, IM, business instant messenger, live chat software, live help software, Live Person, live support software, support software
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