Skymol Communicator is a new multi-media web-hosted customer service and live chat, live help system using Voice, Video, Text Chat and their simultaneous combinations communication forms through your web site. Skymol offers on-demand customer service software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time multi-media connection between an agent and a web site visitor. It is easy to use with no software downloads or user setups, or without setting any hardware equipments (except webcams and headsets). It is completely web-based.
You just log in to Skymol Communication Services Network and it works. It lets you talk live in voice, voice & video, and chat of course with your customers and web site visitors from anywhere in the world so you can build a personal relationship with them with no phone costs. Skymol Communicator includes voice mail and video mail as well. Using Skymol Communicator, you can increase sales, reduce operating costs as well as enhance the overall online experience of your customers.
Key features of Skymol Communicator are the following: Real time Voice, Voice & Video, and Chat Communications; Voice & Video Mail with E-mail (If your agents are offline, your customers can leave them a voice or voice & video mail or text message instead.); Push Page; File Transfer; Call and Chat Transfer; Audio and Video Messages while on hold (Target your customers with field specific audio and video messages. Show them your new products, services, business related information, etc. Don`t let their attention get lost while they are on hold.); Voice, Voice & Video Record; Email Transcripts; View and Search
past Chats and Voice, Voice & Video Conversations; Usage Statistics; Customizable Skin, etc.
You can try a fully-featured Standard account with your own web site, for 7 days, with no obligation to purchase.
See also: live chat, customer support, live help, online sales, live support, help desk, helpdesk software, CRM, call center, voice, video, web based, voice mail, video mail